Knowledge Management Systems (سیستمهای مدیریت دانش)

دانشگاه يزد، دانشكده مهندسي صنايع

Yazd University, Industrial Engineering Department

سیستمهای مدیریت دانش Knowledge Management Systems

Instructor: Dr. Mohammad S. Owlia
Email: This email address is being protected from spambots. You need JavaScript enabled to view it. and This email address is being protected from spambots. You need JavaScript enabled to view it.


  • Course Objectives:

    · To build a basic understanding of KM through a range of techniques for utilizing personal and organizational knowledge to achieve organizational effectiveness and efficiency

    · To understand the issues involved in implementing KM systems in an organizational setting

    Textbooks and References:

    · Tiwana, A. (2002) The Knowledge Management Toolkit
    · Davenport, T. & Prusak, L. (1998) Working Knowledge 
    · Linger, H. & Burstein, F. (2005) Knowledge Management Systems Development, Lecture Notes, Monash University
  • Becerra-Fernandez I. and Sabherwal, R. (2015) Knowledge Management Systems and Processes, Second Edition, Taylor & Francis.


· Theoretical and Practical assignments   40%

· Final Exam                              50%

· Class Participation and Discussion      10%

Course outline:

·  Chapter 1 : IntroductioSlides 

· Chapter 2 : Knowledge Management in Organization Slides 

· Chapter 3 : Analyze the Existing Infrastructure Form1 Slides

· Chapter 4 : Align Knowledge Management and Business Strategy Slides

· Chapter 5 : Design the Knowledge Management Infrastructure

· Chapter 6 : Design the KM Team

· Chapter 7 : Audit Existing Knowledge Assets and Systems 

· Chapter 8 : Create the KM Blueprint

· Chapter 9 : Develop the KM System

· Chapter 10 : Deploy, Using the Results-driven Incremental Methodology

· Chapter 11 : Manage Change, Culture and Reward Structures 

· Chapter 12 : Evaluate Performance, Measure ROI, and Incrementally Refine the KMS

· The APQC Process Classification Framework

The Knowledge Management Assessment Tool